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Terms & Conditions

Welcome to BuffIndia,com. By visiting this website or through sales person’s mobile application, placing an order and / or making a purchase you accept and agree to be bound by these Terms and Conditions, the Privacy Policy and such other policies as may be shown on our website or notified to you from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

Please read them carefully before placing your order and print a copy for future reference.


Making A Purchase

You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your personal details sharing for preventing unauthorized access to your accounts details or personal details. You accept responsibility for all activities that occur under your account details or personal details, so please take all necessary precautions to ensure that the account details or personal details is kept confidential and secure. Please inform us immediately if you have any reason to believe that your details or personal details has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

Please ensure the details you provide us on registration or on purchase are correct, complete and up to date. Inform us immediately of any changes to those details (e.g. change of number, postal address or etc.). You cannot access and update your details. 

We reserve the right to refuse access to the Website or sales person’s ordering mobile application, terminate accounts, details or any kind of data remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Prices

All Prices shown with the current rate of TAXs and excluding TAXs. Delivery charges area also excluded.

Delivery

Please see our Delivery Policy.

Please also note that as the products specified on this website or sales person’s mobile application are suitable and approved for use for customers within an India. 

Payments

Payment on dispatch we accept:

•Sterling Cheques (drawn on an Indian bank account, made payable to BUFFINDIA RECEPTACLES Pvt. Ltd.)

•Postal orders (made payable to BUFFINDIA RECEPTACLES Pvt. Ltd. Account’s directly)

•Cash on delivery is available in some areas. Contact us for more information.

Dispatch

We aim to dispatch your order the next two working day from receiving your order on stock items.

Guarantee

All our products carry a 12 month manufacturer's guarantee against faulty materials or manufacturing. We guarantee to provide you with the most suitable products to deal with the problem based on our experience; however, we have no control over the end user application of the products. Understandably, acts of vandalism or collisions are not covered by this guarantee.

BUFFINDIA RECEPTACLES Pvt. Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail info@buffindia.com

Returns

If you wish to cancel your order you may do so within 7 days of receipt of the goods. The product if shipped must be returned to us in its original form, unused and including all packaging and at your expense. We will refund the full cost of the item (not carriage costs) within 30 days. Please email or contact us before you return any products. You can return the products from scan QR code which is on product and submit the details.

If you wish to return faulty goods you may do so within 7 days of receipt of the goods, for a full refund or replacement. The product must be returned to us complete, including all packaging, if possible. Please email or contact us before you return any products. You can return the products from scan QR code which is on product and submit the details.

Shipping and handling

Post and packing is not included in the price and is calculated by weight or volume and added on the order form for all India mainland destinations, other destinations (worldwide) will be quoted Shipping and Handling cost before dispatch. For delivery to the Scottish islands please phone.

Customer Complaints

BuffIndia.com (BUFFINDIA RECEPTACLES Pvt. Ltd.) makes every effort to ensure a consistently high level of customer care. However, we do take complaints very seriously and have strict procedures to ensure that they are dealt with fairly and effectively. If you have a complaint please e-mail us at care@buffindia.com, or telephone us on +91 6359 566528, with the following details:

  • the order number
  • A full description of goods which are the subject of the complaint. Please make this as informative as possible.
  • A contact name and telephone number and/or e-mail address.

We will endeavor to respond to your complaint within a maximum of 2 working days, providing a resolution to the complaint, or at the very least a timescale for such resolution, in which case you will, of course, be kept fully informed of progress. All complaints will be kept strictly confidential.

Thank you for reading these Terms and Conditions. Should you have any further enquiries please contact us at care@buffindia.com, or telephone us on +91 6359 566528.